What are your hours?
Our hours are Monday - Friday from 9AM-6PM. We generally schedule sessions during the week and weekend between 8AM-7PM. However, we can be accommodating and flexible with your available hours. For email requests, expect a response within two hours. If we are unable to answer your phone call, we are mostly likely at a session. If you leave a message, we will get back to you within 24 hours.
What cities do you serve?
Simply Neat & Clean is based in West Hollywood, CA. We currently serve the entire Los Angeles metro area. We do consider travel to other destinations in California.
What happens if I need to cancel an appointment?
We require a minimum 48 hour notice of cancellation for scheduled appointments and sessions. We totally understand that life situations happen that are unexpected, but we just ask that you give us as much notice as possible to reschedule your appointment.
How much does your services cost?
An initial on-site consultation at your location is FREE of charge. You’ll then receive a personalized proposal, outlining recommended services. For more information on specific pricing for our services, check out our Services section.
What happens at a consultation? How long do they last?
Organizing consults tend to run between 1-2 hours depending on the size of your space and the complexity of the project. Event planning consults are typically between 1-3 hours. Design and staging appointments are usually between 1-2 hours. After the initial consult, you’ll receive a personalized plan-of-action proposal, outlining your goals and objectives, detailing recommended services, materials, and any associated fees and costs.
What form of payments do you accept?
We accept check, cash and credit card through Paypal. There is a $35 charge for any checks returned.
When should I make payments for your services?
A 50% deposit must be made at least 72 hours before our first scheduled session, or appointment including speaking engagements and trainings. Full payment is due immediately at the end of our last organizing session or appointment. The client is responsible for agreed-upon supplies for the completion of the project. Shopping for organization supplies is available to you at an additional cost. Any incurred cost by Simply Neat & Clean from the shopping supplies will be accompanied with a receipt and is due at the end of the first session.
I know someone who is in desperate need of your services. Do you offer gift certificates?
Yes, we offer gift certificates that you can purchase for that special someone. This is great gift for family, friends, and colleagues. At some point, everyone can use a little help organizing whether it's for the home, office or a special event. Head over to our Shop to purchase yours today!
I'm concerned about confidentiality.
Confidentiality is extremely important to us too. Not only do we strongly adhere to NAPO's "Code of Ethics", but we also have strict guidelines and are committed to protect your privacy and highly sensitive material. See our Policies and Privacy & Security section for more information.